![]() ![]() How can I resolve issues with Adobe Acrobat Reader DC Choose Help > Repair Adobe Reader installation (Reader). choose Acrobat or Adobe Reader, followed by Uninstall/Change. Selecting a region changes the language and/or content on . Select the Start button in the bottom-left corner of the screen. There is a preference in Acrobat to Always send crash reports automatically to Adobe. Engineering team might want to contact you to collect more information, or the team can notify you of a fix or a workaround via email. Even if exact sequence of steps is not known, provide as much detail as you can about what you were doing when the problem occurred.įor example, what operation were you performing when the problem occurred? What type of document were you using? Did you recently use any plug-ins? If the problem is specific to a particular file, feel free to share the file via Adobe Document Cloud, Adobe Creative Cloud, Dropbox, or some other file sharing service and include a link to the file in the problem description. ![]() At home I have 64 gigs ram and never have issue. It never crashed on me even at Desktop Digital publishing company I worked for. For this reason, there are several procedures that could fix Adobe Acrobat Reader problems. Answer (1 of 4): If your using a low ram computer it could be that. What are the troubleshooting steps that you have done aside from the troubleshooting steps provided by the other community member Thank you. If you can consistently reproduce the problem with specific steps, list the steps in detail. There are too many factors that can affect the performance of software, among them, are temporary files, settings, network permissions, Plug-in, operating system, updates, etc. ![]() Try to Add file and Folder to the Whitelist of Acrobat / Reader DC. Note: Please turn on the security after testing. The following information is required when you submit the logs to Adobe Support: Go to Edit (Windows), Adobe Acrobat / Reader DC (Mac) > Preferences > Enhanced Security > Turn Off the Protected Mode and Uncheck the Enhanced Security and reboot the computer and check. ![]()
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